Do you use silver plated or sterling silver?
We only use 925 Sterling Silver. None of our products are silver plated.
Will my sterling silver jewellery tarnish?
All sterling silver items will tarnish over time with oxidation. This is a natural process and is not a manufacturing fault. To reduce the rate of this and help protect your jewellery, we advise you keep it in an airtight container when not being worn. It is also recommended that you avoid contact with any fluids or creams as this can accelerate the oxidation process.
What type of yellow and rose gold do you use?
Our yellow and rose gold charms are vermeil or plated, and the beads that we use are gold filled.
Do you use Carat Gold?
Jolee Jewellery do not supply carat gold pieces. Most people don’t realise that the highest grading of gold being 24 carat is 99.9% gold content, with all lower carats having a lower gold content. 9 carat as an example has 37.5% gold content with 62.5% being made up of other metals.
What is Gold Filled?
Gold filled is a thin sheet of carat gold bonded to the surface of a base metal core. The gold content in the component is 1/20th by weight of 12-14 carat gold. Gold filled items do not tarnish easily and offer a much cheaper alternative to 9 carat gold.
What is Gold Vermeil?
Vermeil is a high quality form of gold plating. The gold levels have to meet certain requirements and vermeil always has a base metal of 925 Sterling Silver. The minimum thickness of a layer of gold to be classed as Vermeil is 2.5 Microns.
What is Gold Plated?
Gold plating is where a thin layer of gold is bonded to a base metal. The thickness of the gold layer amounts to less than 2.5 microns.
What about my nickel allergy?
All our gold plated and gold filled products are nickel safe and comply with EU regulations concerning nickel content.
What happens if I accidentally break my bracelet, can it be repaired?
Yes, Jolee Jewellery offer a repair service. Please see our repairs page: https://www.joleejewellery.com/pages/repairs
Can I buy a bracelet in a different size?
Yes, standard UK size is 18cm but you can chose from the following size options:
Small = 17cm, Standard = 18cm or Large = 19cm.
If you require any other size please send us an email where we can assist you further, prices will vary for bespoke item sizes.
How do I know what size bracelet I am?
The best way to check your size for a bracelet is to use a tape measure and measure your wrist in cm. To get a comfortable fit, add 2cm. For example if your wrist measures 16cm then the bracelet fit you would be likely to need is 18cm.
Can I order a different bead/charm design than what is photographed?
Yes. If you find a specific design bracelet in our gallery, but would like to change the charm to another one you have seen, or if you would just like it without a charm. Then drop us an email with a clear description of what you would like. We will then check availability and get back to you with a bespoke price.
Do you do gift vouchers?
Jolee gift cards can be purchased in a range of values and can be found on our Gift Ideas page.
Does my item come with a guarantee?
Yes, all purchases come with a 3 month warranty commencing from the date of purchase.
How do I return an item?
We have a returns policy which can be found on our returns page: https://www.joleejewellery.com/policies/refund-policy
How long will it take for delivery?
Unless otherwise stated on the item listing, your order will be ready for dispatch within 48 hours from placing the order.
We use Royal Mail 1st class signed for deliver which is normally next day delivery.